We are thrilled that you are considering joining our team. As a leading provider of business process outsourcing solutions, we are committed to creating a happy and vibrant work environment for our employees. We believe that when our employees are happy and engaged, they are more productive and better equipped to provide excellent service to our customers.
Square is more than just a workplace; it’s a community. We are a diverse group of individuals who come from different backgrounds and cultures, but we all share a passion for delivering high-quality services and making a positive impact on our customers’ businesses.
Job Opportunities
Accountant I
Under the general supervision of the Controller, the Accountant's responsibilities include managing the monthly close for specific clients including posting journal entries, allocations, issuing financial statements and responding to P&L questions, balance sheet reconciliations on a monthly and quarterly basis, maintaining fixed assets and assisting in preparation of audits schedules. Other task and responsibilities assigned by the supervisor.
- Bachelor's degree or 4 years of related experience
- Experience with creating and using financial statements, working knowledge of balance sheet and P&L Statement.
- Intermediate to Advance Excel skills, including pivot tables and lookup function
- Ability to multi-task and prioritize assigned projects to meet deadlines
- Ability to communicate effectively with clients, customers and vendors
- Self-motivated; ability to take on assigned tasks with minimal supervision
- Work extra hours as needed
Preferred:
- Bachelors in Accounting
Responsibilities:
- Client Relationship:
- Secondary contact for day to day activity, questions.
- Participate in weekly client calls with client and controller if applicable.
- Respond to client requests.
- Monthly close process:
- Capturing or uploading, validating, posting journal entries.
- Prepare and maintain recurring journal entries.
- Maintain and update system “Allocation” entries.
- Perform close procedures per period close checklist.
- Issue/send preliminary financial statements to client as requested or required.
- Receive and respond to preliminary P&L questions from client.
- Issue/send final financial statements to client. (via Rightview web, email, and/or hardcopy).
- Prepare and issue other reports for client.
- Account Reconciliations:
- Concentration bank account.
- All or most balance sheet accounts on a monthly or quarterly basis.
- Participate in balance sheet reviews with Controller/Client.
- Other Activities
- EDI – loading files and validating cross reference tables. (Optional)
- Monthly rental payments – submit change requests to AP
- Maintain fixed asset system, updating for new assets and any other changes.
- Assist in preparation of audit schedules and assist audit and support controller in additional audit requests.
- Approve new vendor setup
5 Positions
3 - 5 yers of experience
HRO Trainer
As a part of the InfoSync team, you will be working closely with local and US staff to develop and deliver US payroll training content. This role is primarily responsible for delivering core new hire training while also reviewing training effectiveness and developing/revising content. Additionally, this role will include targeted training based on individual observations, recommendations from SMEs and business objectives.
- Onboard new hires through US payroll training programs on product, process, and applications through designated classroom curriculum.
- Manage status of training activities across HRO and remain accountable for the development of the trainee until certification.
- Utilize (LMS) to assign, host, and track training efforts.
- Train new hire staff within payroll and payroll support related functions including job basics and systems utilized.
- Work with local and US payroll managers and the respective SMEs to assess the population’s training needs
- Develop and deliver continuing education programs targeted for functional efficiency and effectiveness,
- Measure the effectiveness of US payroll training programs using various methods – focus groups, interviews, and surveys that will lead to enhancement of training resources and programs based on results of evaluation.
- 80% of time will be spent in Training Delivery - 20% in content related work, briefing and assigning knowledge checks for maintaining overall product & process knowledge of existing employees.
Qualifications:
- 2 or more years’ experience in conducting training in outsourced accounting-based activities or similar industry.
- HR or Payroll Graduate.
- Delivered training to at least 15 participants in group setting.
- High trainee throughput.
- Moderate to advanced Excel skills.
- Excellent interpersonal and communication skills, including ability to lead and direct activities within group setting.
- Demonstrated analytical and critical thinking skills.
- Developing and presenting training materials.
Skills:
- Good listening and questioning skills.
- High level of interpersonal skills.
- Excellent presentation skills.
- Proficient in applications related to US payroll.
- Ability to convey complete information in a way that people understand.
- Proficient in planning and organizing.
- Understand trainee mindsets to encourage learning.
- Technical troubleshooting aptitude a plus.
- Self-motivated, strong critical thinking skills, organized, flexible, ability to readily adapt to changing priorities and to thrive in a fast-paced environment.
5 Positions
3 - 5 yers of experience
Bank & Processor Report Specialist
Under the general supervision of a Cash Supervisor the Bank & Processor Report Specialist will be responsible for Bank and Processor related items including the responsibilities listed below. They are also responsible for other tasks and responsibilities assigned by their supervisor.
- High school diploma or GED
- Intermediate to Advanced Excel skills; knowledge of lookup functions and pivot tables
- Good English verbal and written communication skills
- Ability to multi-task and prioritize assigned projects to meet deadlines
- Ability to communicate effectively with clients and other team members
- Self-motivated; ability to take on assigned tasks with minimal supervision
Preferred:
- Bachelor’s degree in Accounting or actively pursuing a degree
- Experience with Banking and Processor websites
- Basic understanding of debits and credits
Career Path from Bank & Processor Report Specialist can include a promotion to Cash Specialist
Responsibilities:
- Complete Bank Activity Downloads
- Download daily activity from bank website, including balances and detailed transactions.
- Maintain a Bank Activity spreadsheet and validate data with all cross checks.
- Review Bank Activity sheet for errors or updates needed with formulas.
- Communicate to Cash Specialist completion of each clients downloads.
- Download Bank Statements Monthly.
- Complete Processor Activity Downloads
- Download daily or weekly processor reporting for Credit Card, Gift Card and Delivery Services.
- Maintain the Processor Spreadsheet.
- Review Processor Spreadsheet for errors or updates needed with formulas.
- Communicate to Cash Specialist completion of each clients downloads.
- ACH Return and Notice of Change (NOC) Reports
- Check the bank website daily for AP and Payroll related ACH Return/NOC Reports.
- Validate ACH Return/NOC reports against returns in the bank to ensure none are missed.
- Email communication daily about ACH Return/NOC reports to the appropriate departments..
- Download daily activity from bank website, including balances and detailed transactions.
- Maintain a Bank Activity spreadsheet and validate data with all cross checks.
- Review Bank Activity sheet for errors or updates needed with formulas.
- Communicate to Cash Specialist completion of each clients downloads.
- Download Bank Statements Monthly.
- Download daily or weekly processor reporting for Credit Card, Gift Card and Delivery Services.
- Maintain the Processor Spreadsheet.
- Review Processor Spreadsheet for errors or updates needed with formulas.
- Communicate to Cash Specialist completion of each clients downloads.
- Check the bank website daily for AP and Payroll related ACH Return/NOC Reports.
- Validate ACH Return/NOC reports against returns in the bank to ensure none are missed.
- Email communication daily about ACH Return/NOC reports to the appropriate departments..
5 Positions
3 - 5 yers of experience
Payroll Support Team Specialist
Responsible for supporting the maintenance of employee records, including the accuracy of benefit and garnishment payroll deductions.
- Document, maintain, and adhere to administrative procedures for assigned processes
- Ensure timeliness and accuracy of required reporting for internal and external clients
- Respond to general inquiries from internal and external clients, as related to benefits, garnishments, and data entry
- Process and troubleshoot issues with New hire via on boarder
- Coordinate open enrollment changes with the client to ensure all updates are made in the payroll system by the required time
- Coordinate the daily processing of deductions through the payroll cycle, including importing and validating changes in the system prior to payroll opening
- Utilize the KACE Ticket System to process requests via electronic submissions including ability to work, reassign, close, and escalate tickets within KACE
- Process new and amended employee garnishment deductions as outlined in documentation
- Complete and return documentation related to answers, interrogatories, and status of employment to appropriate parties
- Special projects as assigned
Payments
- Submit employee contributions withheld through payroll deduction for 401(k), HSA, and FSA plans to the vendor
- Prepare and validate payment reports to ensure accurate payment processing Submit payments via AP or regulated web sites
- Resolve discrepancies with payment data or reporting to provide accurate payments
Research
- Coordinate and troubleshoot issues that arise through the transfer of manual extracts to third-party vendors
- Review data entry/garnishment/benefit issues per client specifications and communicate the findings to the needed parties within in 24 hours
Competencies
- Ethical Practice, i.e., confidentiality, professional courtesy, etc.
- Proven ability to handle multiple projects and meet deadlines
- Ability to understand and follow written and verbal instructions
- Excellent written and oral communication skills
- Ability to work with all levels of management
- Ability to manage priorities and workflow
- Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
- Proficient with the Microsoft Office Suite products to include Outlook, Word and Excel
- Good judgment with the ability to make timely and sound decisions
- Ability to work in a team-oriented environment.
- Self-motivated with the ability to work independently and confidentially
Work Environment and Physical Requirements
- Work may be performed remotely or in a standard office environment.
- Work pressure, disturbances of workflow and/or irregularities in the work schedule are expected and occur on an intermittent basis including overtime if required.
- The work is subject to severe penalties for non-compliance, has strict timelines imposed by external agencies and customers. Changes in the performance environment require occasional upgrading of skills.
- Uses computer and various software programs to input, maintain, research, and retrieve information.
Position Type/Expected Hours of Work
- This is a full-time position. Days and hours of work are Monday through Friday. Specific shift hours to be determined at time of hire. Occasional evening, weekend, and overtime work may be required as job duties demand.
Knowledge/Background Experience
- High school diploma or GED, college coursework preferred.
- 3 years payroll experience in a multi-client environment preferred. (Ultimate Kronos Group experience a plus).
- Proficient in use of computers.
- Proficient in Microsoft Excel Pivot & VLOOKUP.
- Excellent customer service skills.
5 Positions
3 - 5 yers of experience
Payroll Tax Specialist
A Payroll Tax Specialist manages employer and employee tax contributions and reconciliations in an organization. The role reports to payroll leadership and is critical to ensuring the clients are compliant with tax legislation. An accounting or payroll background is important for a Payroll Tax Specialist, with in-depth knowledge of payroll procedures, tax legislation, accounting practices, and audit requirements. This is a highly specialized role with a high degree of responsibility. The Payroll Tax Specialist calculates all tax-related deductions in the weekly, monthly, quarterly and annual returns.
- Review and/or pay Federal and State withholding tax information daily to ensure timely deposits
- Prepare all weekly, monthly, quarterly, and annual payroll tax returns required.
- Research and respond to complex payroll tax questions received internally or from client
- Daily, monthly, quarterly and annual reconciliations activities as needed
- Reconcile and prepare annual returns in preparation for yearend process of W2’s and related returns.
- Correspond with tax jurisdictions as required to resolve outstanding issues.
- Knowledge of handling notices and working with agencies
- Respond to internal support requests from the Client Services, Implementation, and payroll teams
- Work with internal teams to ensure continuity of service delivery
- Lead adherence to standard practices and client contractual commitments
- Participate in cross-departmental initiatives to ensure proper consideration and action of regulatory and tax-impacting changes
- Maintain process documents
- Amendment error review and collection and filing assessment
- Complete special projects as assigned by management
- Other duties as assigned.
Required:
- Minimum of 2 years of multi-state payroll tax experience
- Experience with Microsoft office products - Intermediate to advanced excel skill set
- Excellent written and oral communication skills
- Excellent organizational and time management skills
- Ability to multi-task and prioritize assigned projects to meet deadlines
- Ability to communicate effectively with clients, customers and tax authorities
- Self-motivated; ability to take on assigned tasks with minimal supervision
Preferred Skills:
- Strong proficiency in Excel (pivot tables, vlookups, concatenates, data analysis, etc.)
- Previous Exposure to Payroll or Tax Software strongly preferred
5 Positions
3 - 5 yers of experience
HRO Payroll Assistant Manager
The HRO Payroll Assistant Manager manages and coordinates the activities of the payroll department and staff, while establishing strong client relationships, assisting in the management of the flow of work across the payroll teams to support the delivery of excellent client services.Our ideal candidate is analytical and methodical, with experience in payroll administration and deep knowledge of payroll regulations. We also value integrity, team spirit and strong organizational skills. Your goal will be to ensure our payroll procedures are compliant, efficient, and current. A big part of your job will be to assist in the supervision our payroll/PST team, and liaise with other professionals.
- Oversee and direct HRO Processing and procedures
- Supervise and coach HRO Processing team
- Develop systems to process payroll account transactions (e.g. salaries, benefits, garnishments, deductions, taxes and third party payments)
- Coordinate timekeeping and payroll systems
- Oversee processing of payroll changes (e.g. new hires, terminations, raises) and system upgrades
- Ensure compliance with relevant laws and internal policies
- Maintain accurate records and prepare reports
- Resolve issues and answer payroll-related questions
- Ensure that the entire team is answering timely and up to the high quality standards set by Info Sync
- Continually develop, implement, and manage payroll practices, policies, and procedures.
- Current on overall activities of the team, identifying problem areas and taking corrective actions
- Responsible for continuous process improvement identified through root-cause analysis
- Receptive/responsive to employee needs – interacts daily with staff to identify any issues while creating an environment of collaboration and openness
- Performs other duties and special projects as assigned by manager.
- Identify and report on metrics to drive process improvements and high-quality customer experience
- Reviews and approves any updates to process documents
- Manage resource allocation/capacity and increase effectiveness of staff by recognizing opportunities for improvement
- Responds to escalated payroll-related internal and external inquiries including but not limited to payroll deductions and accruals, wage garnishments, child support payments, and employment verifications; resolves employee issues
- Provides day-to-day guidance and oversight of staff; actively works to promote and recognize performance, motivates staff, manages schedules and workflow
- Conducts periodic client and team meetings to ensure problems are addressed and to ensure client satisfaction
- Ensure compliance to SSAE 18 audit control objectives
- Primary/Secondary contact for day to day activities as it relates to the payroll/ PST process, resolving any questions from client
- Participate in client calls as required
- Problem Solve daily issues as they arise
- Serve as liaison with other departments regarding payroll-related issues
Competencies
- Ethical Practice
- Team Player with strong presentation and communication skills that adapt to ever changing requirements including operating under tight deadlines and pressure situations
- Self-motivated with the ability to work independently and confidentially
- Proven ability to handle multiple projects and meet deadlines
- Ability to understand and follow written and verbal instructions
- Ability to work with all levels of management
- Good judgment with the ability to make timely and sound decisions
- Ability to work in a team-oriented environment
- Exhibit a strong service orientation and effectively manage client relationships
- Interpert complex laws, regulatons and/or policies
- Detail oriented, able to analyze and interpret data for accuracy to determine root cause, ability to lead, train, and coordinate the work of others as well as collaborating with peers
Supervisory Responsibility
- Experience managing a team in a rapidly changing environment
- Basic competence in duties and tasks of supervising employees
- Demonstrated ability to supervise and motivate subordinates
- Ability to build and maintain strong teams
- Advise staff on procedure, system and policy changes as required
- Conduct necessary staff coaching, corrective actions and annual reviews with appropriate feedback as required
- Participates in meetings for the purpose of receiving or communicating information needed to perform functions timely and accurately
- Train/coach/mentor and supervise the daily work activities of assigned staff.
Required Education and Experience
- Graduation or equivalent to Graduations is minimum required qualification for this role.
- Minimum of 6 to 10 years of related payroll experience.
- Proficient in use of computers, Microsoft Excel, V-Lookups and Pivot Tables.
- Strong written and verbal communication is desirable.
- Masters in business management will be preferred.
- Experience in Multi Client Environment preferred.
- Prior Experience in Overseeing a team of at least 10-15 employees
Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computes, phones, photocopiers, filing cabinets, and fax machines. Work pressure, disturbances of workflow and/or irregularities in the work schedule are expected and occur on an intermittent basis including overtime if required. The work is subject to severe penalties for non-compliance, has strict timelines imposed by external agencies and customers. Changes in the performance environment require occasional upgrading of skills. Uses computer and various software programs to input, maintain, research, and retrieve information.
Position Type/Expected Hours of Work
This is a full-time position. Days and hours of work are Monday through Friday. Its night shift based role which requires Occasional weekend, and overtime work as job duties demand.
Travel
10% or less expected
5 Positions
3 - 5 yers of experience
HRO Payroll Supervisor/Team Lead
The HRO Payroll Supervisor/Team Lead, under the general direction of the HRO Payroll Manager, supports and coordinates the activities of the payroll department and staff, while assisting in the management of the flow of work across the payroll teams to support the delivery of excellent client service along with timely and accurate payroll processes. They oversee the work of the team and monitor their performance on a daily basis, setting deadlines, assigning work with guidance, facilitate communication, motivate and mentor with integrity, respect and accountability. Is solution-driven and possess a drive to deliver a high standard of service to our customers. Possess a general knowledge of payroll, human resource concepts and regulations and is able to step in and take over the process as needed.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Oversee all aspects of payroll activities by assigning duties and monitoring quality of work.
- Serve as the Payroll Lead for newly onboarded clients and client acquisitions for Payroll.
- Optimizes and stabilizes client processes before successfully transitioning the client to the Payroll team.
- Support the Payroll department in assigning coverage as needed due to call-ins, PTO, FMLA, etc., may be required to process payrolls in an emergency.
- Acts as the first level of escalation to troubleshoot, help with more complex situations, research, resolve technical questions and escalate to appropriate internal teams with sense of urgency.
- Monitors, updates, and contributes to the development of team, processes and procedures, reference materials and training needs, with needed feedback and communications within the organization.
- Advise staff on procedure, system and policy changes as required.
- Help to identify knowledge gaps and provide recommendations to adjust workloads and escalate these to leadership as needed.
- Reviews signoffs for processes by utilizing reports, guides, and coaches with training techniques to eliminate inaccuracies while ensuring appropriate back up approval is provided.
- Assist with the roll out of system updates and upgrades between internal configuration teams (HRIS, Payroll Config, IT) and the payroll department.
- Acts as a resource to the department and handles more complex payroll functions.
- Perform other duties and special projects as assigned.
Competencies
- Ethical Practice
- Self-motivated with the ability to work independently and confidentially
- Ability to understand and follow written and verbal instructions
- Ability to work with all levels of management
- Good judgment with the ability to make timely and sound decisions
- Ability to work in a team-oriented environment.
- Able to effectively manage client relationships
- Detail oriented, able to analyze and interpret data for accuracy to determine root cause, ability to lead, train, and coordinate the work of others as well as collaborating with peers.
- Team Player with strong presentation and communication skills that adapt to ever changing requirements including operating under tight deadlines and pressure situations
- Proficient with the Microsoft Office Suite products to include Outlook, Word, and Excel
- Excellent written and oral communication skills
- Good judgment with the ability to make timely and sound decisions
- Strong organizational, problem-solving, and analytical skills with an attention to detail
- Proven ability to handle multiple projects consecutively and meet deadlines
- Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
Supervisory/Team Lead Responsibility
- Experience in guiding a team in a rapidly changing environment
- Basic competence in duties and tasks of supervising employees
- Demonstrates the ability to lead and motivate subordinates
- Ability to build and maintain strong teams
- Advise staff on procedure, system and policy changes as required
- Conduct necessary staff coaching, corrective actions and annual reviews with appropriate feedback as required
- Participates in meetings for the purpose of receiving or communicating information needed to perform functions timely and accurately
- Train/coach/mentor and supervise the daily work activities of assigned staff.
Required education and Experience
- Graduation or equivalent to graduation is minimum required qualification for this role.
- Minimum of 3-5 years of related payroll experience.
- Proficient in use of computers, Microsoft Excel, V-Lookups and Pivot Tables.
- Strong written and verbal communication is a must.
- Experience in Multi Client Environment preferred.
- Masters in business management is preferred.
Position Type/Expected Hours of Work
This is a full-time position. Days and hours of work are Monday through Friday. Associate must be ready to work in 24*7 environment. US payroll process requires to work the night shift. US holidays will be applicable and associate needs to keep a flexible approach towards shift timing. Associate needs to extend work hours as per requirement and have flexibility to work over weekends to complete the payroll procedure/process as needed.
Work Environment
The work will be performed in a standard office environment where work pressure, disturbances of workflow and/or irregularities in the work schedule are expected and occur on an intermittent basis including overtime if required. The work is subject to severe penalties for non-compliance, has strict timelines imposed by external agencies and customers. Changes in the performance environment require occasional upgrading of skills.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. This is largely a sedentary role; however, some filing is required; it would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary. Specific vision abilities required by this job include close vision, distance vision, color vision, an ability to adjust focus.
Travel
10% or less expecte
5 Positions
3 - 5 yers of experience
Revenue Specialist
Under the general supervision of the Revenue Supervisor the Revenue Specialist will be responsible for cash and revenue related items including the cash responsibilities listed below. They are also responsible for other tasks and responsibilities assigned by their supervisor.
- Intermediate to Advanced Excel skills; knowledge of lookup functions and pivot tables
- Good verbal and written communication skills
- Ability to multi-task and prioritize assigned projects to meet deadlines
- Ability to communicate effectively with clients, customers, and vendors
- Self-motivated; ability to take on assigned tasks with minimal supervision
- Basic understanding of debits & credits
Preferred:
- Bachelor’s degree in accounting.
- Experience with deposit and credit card verifications
- Experience with Accounts Receivable
- Experience reconciling multiple cash and credit card accounts.
Responsibilities:
- Account Reconciliations
- Complete assigned reconciliations
- Reconcile cash position to reconciliations.
- Prepare reconciliation entries.
- Communicate reconciliation issues to all appropriate departments.
- Period End Close Process
- Complete journal entries
- Book sweeps, bank fees, returned items, etc.
- Book credit card fees
- Book gift card fees
- Book Delivery fees
- Review over/short account
- Provide feedback to the client and answer client questions related to entries booked.
5 Positions
3 - 5 yers of experience
Sales & Use Tax Specialist
As a Sales & Use Tax Specialist you will work closely with the Senior Specialist to ensure timely filing and tax compliance while maintaining customer satisfaction. This position performs a wide range of sales and use tax (SUT) compliance functions in a team-based, collaborative environment. Accountable for the accuracy, integrity, and timely filing of the client’s returns and payments.
- Keep current on tax laws/regulations for responsible states
- Ensure timely process and updates on rates and prepayments
- Keep abreast of changes in industry regulations
- Timely responsive to both internal and external emails and chats
- Be responsible for the initial review of all sales tax exemption certificates
- Prepare and file sales/use tax returns and amendments for a variety of clients
- Respond to and promptly resolve notices
- Communicate with clients regarding filings/registrations/notices
- Manage voluntary disclosure communications and filings
- Reconcile sales tax liability accounts
- Maintain updated tax return filing calendars
- Identify and implement process improvements
- Additional responsibilities as skills/experience merit
- Proficient in Excel, including formulas, lookups, and pivot tables
- Strong organizational and time management skills
- Attention to detail
- Some over-time may be required
- Ability to meet deadlines and handle multiple priorities
- Ability to problem solve and use sound judgement
Requirements:
- Associate’s or bachelor’s degree, accounting preferred
- Two-plus years of sales/use tax compliance experience, preferably in high volume environment
- Previous experience with multi-state tax work
- Strong logical, analytical and problem solving/reconciliation skills
- Intermediate to advanced excel skill set
- The ability to prioritize when working on multiple complex projects
5 Positions
3 - 5 yers of experience